Any actions they take during their session will attributed to this profile and you'll know who you're talking to when they send you a Live Chat message. Now, next time a user logs in, their id, email address, name and username will be used to created a profile in GoSquared. You need to add this code underneath the main GoSquared Analytics code that you've already added, again before the closing tag. then pass the variables into the identify method So you’re code will look something like the below: //store the user details in variables var userEmail = email ) ?> Through Joomla you have access to the all of these Object Member Variables and Parameters. In order to populate the identify method with their details, you’ll need to store the values in variables that can then be passed into the identify method. Now that we have access to the $user object, we can use the identify method to pass back the user's details to GoSquared. To the definition list as shown in the example below: If the template you're using doesn't already do this for you, you'll need to add this code: $user = JFactory::getUser() You need to ensure you have a $user object defined. Scroll up to the top of the index.php file to find your list of definitions. To create and Contact profiles you'll need to add some more code. This is enough to start using the Now, Trends and Inbox. Now that you know where to add the code, next you'll need to copy and paste your GoSquared Analytics code into the index.php file, just before the closing tag tag. This page contains content that will get used across the whole site, so it's the easiest place to add your GoSquared code. Select Extensions > Templates > Templates from the dropdown in the top menu bar.įrom within the Editor tab, select the index.php file from the list on the left hand side. This guide assumes you've already signed up for a GoSquared account. You can however, use the instructions below to install GoSquared manually into your Joomla site. ⚠️ Please note, we have now deprecated the Joomla plugin for automating the GoSquared installation. Assistant – on site messaging for your visitors.Trends – historical analytics dashboard. Get Joomla Module here.This guide takes you through the steps to add the GoSquared code to your Joomla site. Start chatting with your website visitors from either Microsoft Teams or Slack without the need for another messaging tool. For testing purposes free 10-day fully functional trial is available. How this Live Chat Integration Works With our Joomla plugin, you can add live chat to any Joomla powered website in minutes. Just give it a try and see how the Live Chat tool will blend with your website and improve your customer support services. Such customization options like uploading Company logo, creating individual Post Chat Survey, updating the Pre-chat and Leave a Message Forms enable you to make the Live Chat tool an integral part of your website. However, still there are a lot of features available for customizing directly on Provide Support website.
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